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  1. #1
    Member woodbine's Avatar
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    Please can anyone help

    Hi, can anyone help me had a laptop since Xmas today I downloaded a Funweb product while I was running a scan with Super antispyware also doing a update on my avast antivirus and after update I asked to restart, when I started up again avast went into search mode It took two hours to finish
    And found lots of files infected by win32: mywebsearch [PUP] and moved them to chest. Other files stated ram corrupt.
    Then it said rebooting still nothing although sometimes the drum flashes but screen is black what should I do?

  2. #2
    Elite Member Diablo13's Avatar
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    Re: Please can anyone help

    Try booting in "Safe" mode, F8 while booting.
    If that works you may be able to run a full in depth virus scan to clean it out and delete the offending file?

  3. #3
    Member woodbine's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by Diablo13 Hidden Content
    Try booting in "Safe" mode, F8 while booting.
    If that works you may be able to run a full in depth virus scan to clean it out and delete the offending file?

    Thank you I will try that now, I was too scared to turn it off incase I damaged it.

  4. #4
    Member woodbine's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by Diablo13 Hidden Content
    Try booting in "Safe" mode, F8 while booting.
    If that works you may be able to run a full in depth virus scan to clean it out and delete the offending file?
    Running a search now !!!

  5. #5
    Elite Member Diablo13's Avatar
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    Re: Please can anyone help

    I don't know how your particular anti virus works, but when you go to run it, there should be the options of "run a quick scan" or "Run a full scan" or "run an in depth scan" , something like that.
    It should take quite a bit to complete so don't worry about it, just let it run and hope it solves your problem.

  6. #6
    Member woodbine's Avatar
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    Re: Please can anyone help

    I am running a full scan with Super antispyware and it has found 35 adware. MY Web search 35 tracking cookies & 637 adware. MY Web Search/Fun Web Products so far, still running
    after that should I also run Avast?
    can I empty the vault after it finishes or should I keep them in the vault?

  7. #7
    Elite Member Diablo13's Avatar
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    Re: Please can anyone help

    You shouldn't need to run avast I don't think, but you wont do any harm if you do. Belt and braces and all that to be sure!
    I would clear the vault to prevent re infection, but be aware that you could possibly delete the odd cookie or something you want to keep.
    At least you can get that stuff back later and the alternative of getting your problems back is much worse!

  8. #8
    Member woodbine's Avatar
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    Re: Please can anyone help

    Diablo 13:
    Really sorry for the delay in getting back to you,but the old PC i was on asking for help totally crashed I had the blue screen it would not start even with disk or even in safemode so I could not get back on line,
    this is the pc i do my downloading on ect ,
    I think it needs to start from scratch i dont know if I could do it or if anyone could tell me what to do.

    laptop is working for the moment
    but thank you for your help?

  9. #9
    Administrator fergalsworld's Avatar
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    Re: Please can anyone help

    You could try using a windows os disk to repair it if you have one or do you have anything on the pc you need to keep or can it be formatted and a fresh os put on it.
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  10. #10
    Member woodbine's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by fergalsworld Hidden Content
    You could try using a windows os disk to repair it if you have one or do you have anything on the pc you need to keep or can it be formatted and a fresh os put on it.
    I do have the disk but it wont start with it just keeps sticking, if I could do without anything on it but if it cant start how can I format? sorry what is os?

  11. #11
    Biatch Moderator berley's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by woodbine Hidden Content
    sorry what is os?
    OS = operating system, ie window, linux, mac
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  12. #12
    Member woodbine's Avatar
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    Re: Please can anyone help

    I do have a windows os disk but it wont start with it just keeps sticking, I dont need anything on it, but if it cant start how do I format?

    thanks to all

  13. #13
    Administrator fergalsworld's Avatar
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    Re: Please can anyone help

    Go into the bios and set it to boot from cd first then press F10 to save
    to get into the bios press either F2 or the DEL key when you first turn it on , it should tell you which key to press at the bottom of the screen when you first power it up.
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    I am not responsible for what you do with it!

  14. #14
    Member woodbine's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by fergalsworld Hidden Content
    Go into the bios and set it to boot from cd first then press F10 to save
    to get into the bios press either F2 or the DEL key when you first turn it on , it should tell you which key to press at the bottom of the screen when you first power it up.
    It has ran setup I will now format then what do I do ?

    No it has stopped says setup cannot copy the files if installing from CD make sure it is in ROM (which it is) I think it is corrupt,
    not sure what to do now!!!!!

    when I re start it says NTLDR is missing.

  15. #15
    Administrator fergalsworld's Avatar
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    Re: Please can anyone help

    When it runs the setup delete the partition then create a partitition then choose install os it will then give you the choice to format choose NTFS quick it will then format it and auto install windows for you.
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  16. #16
    Administrator fergalsworld's Avatar
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    Re: Please can anyone help

    Hidden Content Originally Posted by woodbine Hidden Content
    It has ran setup I will now format then what do I do ?
    No it has stopped says setup cannot copy the files if installing from CD make sure it is in ROM (which it is) I think it is corrupt,
    not sure what to do now!!!!!
    when I re start it says NTLDR is missing.
    Give the cd a clean with a damp soft cloth then dry it and try again if it says the same the cd might be damaged is it all scratched?
    D I S C LA I M E R
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    I am not responsible for what you do with it!

  17. #17
    Member woodbine's Avatar
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    Angry Re: Please can anyone help

    Hidden Content Originally Posted by fergalsworld Hidden Content
    Give the cd a clean with a damp soft cloth then dry it and try again if it says the same the cd might be damaged is it all scratched?
    You have been GR8 I did what you said in both posts ,then I restart it says NTLDR is missing I think you are correct the CD must be damaged.
    I think I need to get a new CD rom what do you think?

  18. #18
    Forum Supporter Magnu420's Avatar
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    Re: Please can anyone help

    dependin on your os are check this out >>> Hidden Content
    secrets of the dbox >>>Hidden Content

    if you find the posts are helpfull....click the thanks button....it dont cost anything

    Hidden Content



    Hidden Content

  19. #19
    Administrator fergalsworld's Avatar
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    Re: Please can anyone help

    After it formats does it start to copy some files from the cd then fall down? if it does then the cd must be corrupt and you will need to download another one and burn it to disc.
    D I S C LA I M E R
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    I am not responsible for what you do with it!

  20. #20
    Biatch Moderator berley's Avatar
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    Re: Please can anyone help

    did you save your bios settings before you came out of the bios ?
    gяσωιηg σℓ∂ ιѕ мαη∂αтσяу; gяσωιηg υρ ιѕ σρтισηαℓ.
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