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View Full Version : Time for me to leave Sky once again



Gazer
30-10-2011, 05:21 PM
After leaving sky 15 months ago, i got a letter asking me to come back for half price so i did, plus they changed one of my boxes for sky plus HD ....so i ended up with a sky+ and sky+ HD full package for ?46 a month

In july i got a letter saying that they were going to keep it at half price for another year ..... so i thought thats ok i will keep it going for another year

2 months ago i saw my price go up from ?46 to ?57 and then last week it went up to ?68 ......what a p*ss take i thought, so i rang then just to get some right smart azz lad on the other end saying that i could not leave for another 5 months and that i would have to keep paying the ?68 untill then.....
He was trying to say that i had updated my box again 7 months ago and that i had to stop with them for another 5 months, i had told him no one had been in our house or ordered a new box ....this went on for 20 mins untill i put the phone down on him.

I rang back a hour later and this time got a nice lady that said yes you can cancel and could not see anythink about having anythink adding to my system for over 12 months ....and she was sorry about me having been sent these half price letters, which should not of been sent to me lol


so dont think i will be going back this time ...half price or not.

SKY need to get there act together .............................

tinkertiler
30-10-2011, 06:10 PM
Sky at their best lol

Diablo13
30-10-2011, 09:58 PM
Sadly it often depends entirely on who you speak to as to how helpful they are.
In their favour, I got an email from them a couple of days ago saying they were freezing prices until at least October 2112 and they were adding at least 19 channels to my package for free.
When I checked my box I had many more than that as all the normal Discovery, Kids, music, lifestyle etc addon packages you used to pay for were now free, including the Sky Arts stations which often broadcast concerts. :appl:
I can't imagine Vermin doing that somehow! :censored:

thelostone
31-10-2011, 12:45 PM
Virgin media are the same i have had some right plonkers on the phone then rang back a few hours later and you get some one very helpfull.Not sure that they are both using the same customer service center pmsl

Spinifex
31-10-2011, 01:41 PM
freezing prices until at least October 2112 and they were adding at least 19 channels to my package for free.

wow thats a long time :D

Gazer
31-10-2011, 02:01 PM
saying they were freezing prices until at least October 2112


well that was the one i got ...but by letter....
So if i was you, i would check your bank account and make sure they dont change you double

Diablo13
31-10-2011, 06:15 PM
I am not currently on any special offers from Sky and I don't subscribe to the sports or film channels.
That's what my VU duo is for! lol
Generally speaking I have had no problem with Sky's services and would not want to go back to Vermin at all, though if they doubled my price that would be a different matter entirely, but legally I don't see how they could.

palacefan
02-11-2011, 01:13 AM
As much as i hate sky, it's one of them things i feel id struggle to live without. Obviously i could, but tbh I just don't want to.

midgetman
05-11-2011, 11:53 PM
Sadly it often depends entirely on who you speak to as to how helpful they are.

I think that is true of most companies, had a very bad experience with Direct Line recently where one operator lied to me repeatedly and another could not understand what the issue had been.

Roy

Collider
05-11-2011, 11:59 PM
I have recently left sky also after the service was ok but when i did have a complaint i was promised the earth and nothing ever came about,then complained to get told there was no record.

Went over to plus net for there telephone and braodband(60gb cap but unlimited between 12am and 8pm) and its a nice price,as for the tv it doesnt get watched mnuch and if it does its noramlly got through the means of the internet.
Dave.

antonioer
07-11-2011, 01:05 PM
Gazer than luck :appl:

mcread4u
05-12-2011, 12:18 AM
i wouldi would lwave to

not very good sku

jojo90
11-01-2012, 03:36 AM
Have to agree with the posts here, it varies so much nowaday's that when you deal with customer servies you either

a) get through to someone who knows what they're talking about or
B) get through to someone who couldn't give a monkey's behind about you and will lie through their front teeth,

Recent personal experience suggests that (a) is now few and far between whilst (b) has now become the norm for most companies, which is strange given the current economic climate you'd imagine many companies would bend over backwards to be "better than the rest."

Well thats my two cents...rant over! :{

Tooba
11-01-2012, 04:39 AM
All you need to do with Sky is keep cancelling, and they will keep offering it for half price. As long as you're willing to go a few weeks without it, and wait for them to ring up with the offer, all is well.

Don't think I've paid full price for Sky for about 5 years, isn't worth it, apart from Sport, but I'd rather be sat in the pub!

Jay88
27-03-2012, 11:44 PM
Someone I work with cancelled their Sky about 6 months ago, and now they have been offered 75% off for a year and ?50 towards their bills. Seems like a crazy offer, but only applies to her account which she can no longer use in her building. Is there definitely no hidden re-connection charge or anything because otherwise it seems like a great deal

Gazer
27-03-2012, 11:51 PM
Someone I work with cancelled their Sky about 6 months ago, and now they have been offered 75% off for a year and ?50 towards their bills. Seems like a crazy offer, but only applies to her account which she can no longer use in her building. Is there definitely no hidden re-connection charge or anything because otherwise it seems like a great deal

I was offered the same deal 3 weeks after i cancelled but before that i had it half price for 12 months....but this time i will not go back to them.

renwich
28-03-2012, 06:20 PM
I find it really frustrating when you the customer know more about their product than the customer services representative you are fighting with, like a lot of others have already stated it's luck as to who you get to speak to on the other end of the phone, Sky and Virgin seem to know that the customer has little choice between two vendors selling TV and BB services.

I would not still be with Virgin if it wasn't for the cable broadband, as if I went to sky I'd only get 1/2 a meg where I live on ADSL,

Sky are very good for the TV packages compared to Virgin


but both are robbing T.W.A.T*s and will try to stitch the customer up with extended contracts, read the small print carefully

Jay88
21-04-2012, 12:40 AM
Another leaflet come through the post this time with the 75% offer. Might have to consider it, and then just have Sky from August onwards (football season ;)) and then cancel again after a year...

junkster
20-05-2012, 12:11 AM
I know that if you are in a cable area you have more bargaining power in negotiating a deal. Unfortunately I'm not.
I'm also aware that if you have the full package you can negotiate a good deal. Again I just have the basic.

The last time I tried to negotiate a deal I was offered lots of other bits and pieces such as telephone and broadband.

Anyone know if there is a good time to ring (beginning of the month end of the month etc)
or is it just a case of cancelling, sticking to it and let sky come to you?
I have been a loyal customer for many years but can't remember the last time I received an offer.

Alanbeddy
20-05-2012, 01:29 AM
Sky is great when things are running smoothly, however I am in the middle of a big complaint with them about the full blown lies I have been told over their helplines. Speaks volumes when their customer services are as bad as they are - no chance of any goodwill from them in that department.

msf012
20-05-2012, 10:29 PM
I've found with Sky that you have to ditch services for at least 3 months before they give you an offer. I generally cancel Sky sports at the start of May so that by the time the 30days is up, the football season is finished. Unfortunately I have to miss the first month of the new season, but they usually offer you 3 months free to come back. Lats year I got free ESPN as well

rabwright
22-05-2012, 12:57 AM
The final straw for me was getting a 3D tv and realising that paying for the basic channels, movies, HD and 2 multirooms wasn't good enough to get the 3d channel. I need to pay for the sport channels which we'd never watch and on top of that pay more for ppv 3d movies.
I'm afraid I've went down another route and sky can whistle.

Diablo13
22-05-2012, 02:54 AM
I didn't know you had to pay for all that lot including the sports packages just to get the 3D!
That makes it very expensive, to say nothing of paying yet again at a higher price to watch films in 3D.
I think that prices it out of the sensible market for most people.
The best use of a 3D telly seems to be to watch your Blu Ray films in 3D on then.
Although many tv's now advertise that they convert standard 2D to 3D, probably for that very reason that Sky is way too dear!

Thank you for this useful post rabwright and a warm welcome to World of Digital, I look forward to reading some more of your informative opinions. :hi:

BraveHeart
22-05-2012, 03:11 AM
if its anything like SD converted to HD then be prepared for a major disappointment, lol

h3ct1c
03-06-2012, 12:40 AM
I been with cable since day one would never go anywhere else sod rupert Murdock

Mike87
03-06-2012, 01:26 AM
I called to cancel last week was offered 25% off for 12 months...am tempted to stay now. I've seen better offers for customers who did cancel so might have to bite the bullet :S

andyington
03-06-2012, 01:41 AM
They are the biggest rip of merchants ever. I am looking to get a Dream box fed up of paying ?60+ a month...

Digitalman0101
11-06-2012, 12:05 AM
Call Sky and just ask to cancel. They'll transfer you to cancellations and they'll fight tooth and nail to keep you. I got the full Sky package, including movies and sport, Sky phone service, and Sky broadband for ?45 a month. Not bad considering the full price is around ?90ish.

quint
14-06-2012, 02:55 AM
Must try this, though franklyeven paying half price for the same movies every day and 217 "+1" channels hardly seems worth it.

shazz316
16-06-2012, 03:04 PM
I think I might have to try this one and threaten to cancel.
Because I just tried to upgrade to skyHD, and I would have thought that with being a customer for more years than I can remember
that they would have offered me a special upgrade deal.
But, nope no deal what so ever, the person I spoke to basically told me that there were just no deals on at the minute.
So i will have to try the cancelling option to see what they say.

psigeek
18-06-2012, 05:55 AM
Sky is great when things are running smoothly, however I am in the middle of a big complaint with them about the full blown lies I have been told over their helplines. Speaks volumes when their customer services are as bad as they are - no chance of any goodwill from them in that department.

Couldn't agree more. It took four days of phone calls to get the missing (but subscribed for) HD channels to work. Call after call and being left on hold with the saying, "give it 24 hours to activate". Eventually one young lad (sounded like he was from London) knew what I was on about, flipped a switch and they were there instantly!

The only other contact we've had is we subscribed to the movies for Christmas, then went to cancel them a couple of months afterwards. Sky offered us a 20% discount if we KEPT the movie channels. The discount amounted to more than we would have saved if we cancelled them!

As you say though, it's great when it's running smoothly.

jack13579
29-06-2012, 12:05 AM
Cancelled Sky two months ago. Already received an offer of 6 months full package for free . I will not be taking up their kind offer as I can not face paying for more repeats and advertisements once the free period comes to an end.

carlos
04-07-2012, 12:09 AM
As far as Sky Tv goes I've never had a problem, however the same cannot be said for their broadband.

For 2 months I had a faulty router and it was only when I finally snapped and threatened they with cancelling everything and getting Trading Standards involved did they finally replace it.

I often think about cancelling Sky but I can't help thinking it's a case of better the devil you know.

qwerty30
06-07-2012, 02:18 AM
cancelled sky years ago, not missed it really, most of the stuff i watch can be found on the net anyway.

daniel9807
06-07-2012, 11:57 PM
i got sky about 4 months ago they sed i could get TV, Broadband, Phone for ?42 for first 3 months (which i did) but the rises to ?54 plus calls. anyway the 4th bill comes in at ?89. rang sky 3 different time and got different excuses.

excuse no 1. Needed to pay 1 month in advance
2. that offer expired when i completed signed up
3. that offer was for just sky+ not sky + hd

oh n wen i sed i want cancel they tried charging me ?217 to get out of current contract.
sky is not even worth money everything is repeated

mccoo1
08-07-2012, 12:05 AM
cancelled sky years ago, not missed it really, most of the stuff i watch can be found on the net anyway.

This, I got rid of it a couple of years ago and havent missed it one bit. Only really watched it for the sports channels and like you said they can be found easily online.

tomas33
04-11-2012, 01:57 AM
Been thinking of leaving Sky for ages now. ONly have it for the Sky+ recordings!

tractormatt
10-11-2012, 10:15 PM
Sky just money grabbers i quit sky a year ago an i am still getting letters with offers to come back at half price.
I have rang them to tell them i dont want to go back an stop the letters but they dont lission.

ibb7
29-11-2012, 01:22 AM
Just left sky hoping to get one of those 50% deals. Does anyone know roughly how long they take to ask u to come back or is it just random?

pornwatcher
29-11-2012, 01:48 AM
Over ?700 a year to watch tv... I think I'd rather watch the washing machine and chastise myself.

everton123
26-12-2012, 10:06 PM
I have complained 4 times now regarding skys poor customer service, gets you no where. Rude people they are.