PDA

View Full Version : Apple Eats Humble Pie: over iphone aerial problems



thelostone
17-07-2010, 03:40 PM
Apple boss Steve Jobs has admitted the company has problems with its iPhone 4 reception and has offered customers a free case to fix the problem.
<!-- VIDEO PLAYER START --> <script type="text/javascript" src="http://news.sky.com/sky-news/app/skynewsflash/js/swfobject.js"></script> <script type="text/javascript"> //CREATE PLAYLIST var playlist = new Object(); playlist.id = "Latest_Video"; playlist.defaultMediaId = 'item1_id'; playlist.items = new Array(); var contentObject = new Object(); contentObject.fileSize = ""; contentObject.type = "video/x-flv"; contentObject.medium = "video"; contentObject.url = "http://static1.sky.com//feeds/skynews/latest/flash/160710-iphone-new.flv"; contentObject.duration = "2:00"; var mediaObject = new Object(); mediaObject.title = "Apple Boss Admits 'We're Not Perfect' " mediaObject.description = "" mediaObject.playerUrl = "http://news.sky.com/skynews/Home/video/Apple-Boss-Steve-Jobs-Admits-Were-Not-Perfect/Video/201007315666398?lpos=video_Article_Body_Copy_Regio n_0&lid=VIDEO_15666398_Apple_Boss_Steve_Jobs_Admits_We re_Not_Perfect_"; mediaObject.thumbnail = "/sky-news/content/StaticFile/jpg/2010/Jul/Week1/15658213.jpg"; mediaObject.content = contentObject; mediaObject.rating = "0"; var item1 = { title: 'Apple Boss Admits &#039;We&#039;re Not Perfect&#039; ', guid: '019204', author: '', description: '', pubDate: 'Jul 16, 2010', enclosure: [], media: mediaObject } playlist.items.push(item1); var contentObject = new Object(); contentObject.fileSize = ""; contentObject.type = "video/x-flv"; contentObject.medium = "video"; contentObject.url = "http://static1.sky.com//feeds/skynews/latest/flash/240610-iphone-package.flv"; contentObject.duration = "3:00"; var mediaObject = new Object(); mediaObject.title = "iPhone 4: Is It Worth The Hype?" mediaObject.description = "" mediaObject.playerUrl = "http://news.sky.com/skynews/Home/video/iPhone-4-Is-It-Worth-The-Hype/Video/201006415654554?lpos=video_Article_Body_Copy_Regio n_1&lid=VIDEO_15654554_iPhone_4%3A_Is_It_Worth_The_Hyp e"; mediaObject.thumbnail = "/sky-news/content/StaticFile/jpg/2010/Jun/Week4/15654166.jpg"; mediaObject.content = contentObject; mediaObject.rating = "0"; var item2 = { title: 'iPhone 4: Is It Worth The Hype?', guid: '015463', author: '', description: '', pubDate: 'Jun 24, 2010', enclosure: [], media: mediaObject } playlist.items.push(item2); // END CREATE PLAYLIST &n</script> <script type="text/javascript"> var flashvars = { settingsUrl: "/sky-news/app/skynewsflash/data/config.xml", auto_play: "false", unique_id: "15666055", attrib_url: "http://news.sky.com", ad_channel: "2169867", ad_alias: "pre_skynews_skynews_Home_Business", tracking_account: "DM530320KARC", playerHeight: "225", playerWidth: "400", brandedPlayBtn: "false", channel_key: "News", embed_src: "http://news.sky.com/sky-news/app/skynewsflash/OBU_Player_30.swf", type: "ila", smoothing: "true" }; var params = { wmode : "transparent", allowfullscreen : "true" }; var attributes = { id: "obuPlayer", name: "obuPlayer" }; swfobject.embedSWF("/sky-news/app/skynewsflash/OBU_Player_30.swf", "flashcontent", "400", "225", "9.0.115", "../swf/expressInstall.swf", flashvars, params, attributes); function getFlashMovie() { if (navigator.appName.indexOf("Microsoft") != -1) { return window["obuPlayer"]; } else { return document["obuPlayer"]; } } function playerIsReady() { getFlashMovie()._loadPlaylist("", playlist); } &n</script> Speaking at a news conference in the US, Jobs said: "We are not perfect. We know that you know that, and phones are not perfect either.
"But we want to make all of our users happy."
He said Apple will give free protective "bumper" cases to iPhone users, which should sort out the so-called "death grip" problem - a problem in which the user's hand can muffle or block the signal when the phone is held up.
Mr Jobs announced the giveaway at the company's headquarters in California and said those who have already bought the phone and new buyers will all be eligible.
He went on to say that those still unhappy with the service will be eligible for a full refund.
The manufacturer had at first claimed the problem was simply a fault with the signal strength indicator - but in fact the aerial built into the phone's casing has since been blamed.
<cut></cut>
<!---->
<cite> BMO Capital Markets analyst Keith Bachman </cite>
<!---->
Fox business correspondent Ashley Webster told Sky News the iPhone 4 problems have been growing for a long time.
"Apple at first rather flippantly responded to complaints and said, 'Hold it a different way.'"
Mr Jobs said the phone was "perhaps the best product we have ever made" and that it has sold three million iPhone 4s in less than a month.
He added that only 0.55% of users had complained about the new phones, and less than 2% had returned their phones.
<cut></cut>
<!---->

Apple fans queued for hours in London to get the first iPhone 4 models
<!---->
The Apple boss began his speech at the news conference by saying his company was not the only one with aerial problems on its smartphone.

Diablo13
20-07-2010, 03:22 AM
Finally, an admission that Jobs was talking bullsh1t when he said about altering the signal strength meter to solve the problem.
It is obvious that this was a ploy to keep people buying faulty products, until they could come up with a cost effective solution.
If only companies would be honest about their problems upfront, they would get much more trust and respect from their customers!
Which in the long term translates as better sales and less recalls for product fixes!