y2krog2000
26-03-2007, 03:19 PM
Anyone thinking of flying with flyglobespan I will tell you about my dealings with them and you can make your own mind up on weither you would like to fly with them or not.
I booked a flight from belfast to toronto return and they decided "without asking me" to change the date the flight leaves and returns so I had to change my connecting flights and didnt get so much as a sorry in return, then when I rang up last week asking why I cant pay for extra baggage online at the reduced price of 15 quid every 10kg "like they said I could on the confirmation e-mail" they decide to tell me that I am flying with zoom airlines and will be flying under their terms and conditions and not with flyglobespan "this is the 1st I have ever heard of zoom" so I rang up today to confirm that I am allowed the 25kg baggage allowance that the zoom customers will be getting and not the 20kg that flyglobespan allow and I was told no I will only be allowed 20kg baggage as in my terms and conditions, I told them that I was told that if I was flying with zoom airlines then I would be flying under their terms and conditions and he agreed that yes I would but I would only be allowed my 20kg baggage as it said in my confirmation e-mail.
So this is the way it works out.
I am only allowed the 20kg and have to pay 6GBP for every kg over that instead of being allowed to pay 15 GBP for 10kg
With flyglobespan I got a meal, now im with zoom I have to pay for one
Flyglobespan I get earphones for the inflight movie, I now have to pay with zoom
I spent about 3 hours trying to get to speak to someone today and at the end the manager even said to me the website only tells you that you are flying with zoom when you hover "not click" over a certain bit on the site when yopu are booking.
I know that the earphones and inflight movie are not big complaints but I dont think its right that they can change whatever they want to without asking or informing me, I asked to buy 2 premium and buisness seats and they have none left, if it was months away I would have canceled and flew with a different airline as flyglobespan and zoom seem to be the same company fleecing customers.
And by the way the only thing that is zoom is the plane all the staff and pilot are from flyglobespan, well so I was told on the phone.
Does anyone know a good place to complain to about these idiots because the e-mail addys they gave me dont work.
I booked a flight from belfast to toronto return and they decided "without asking me" to change the date the flight leaves and returns so I had to change my connecting flights and didnt get so much as a sorry in return, then when I rang up last week asking why I cant pay for extra baggage online at the reduced price of 15 quid every 10kg "like they said I could on the confirmation e-mail" they decide to tell me that I am flying with zoom airlines and will be flying under their terms and conditions and not with flyglobespan "this is the 1st I have ever heard of zoom" so I rang up today to confirm that I am allowed the 25kg baggage allowance that the zoom customers will be getting and not the 20kg that flyglobespan allow and I was told no I will only be allowed 20kg baggage as in my terms and conditions, I told them that I was told that if I was flying with zoom airlines then I would be flying under their terms and conditions and he agreed that yes I would but I would only be allowed my 20kg baggage as it said in my confirmation e-mail.
So this is the way it works out.
I am only allowed the 20kg and have to pay 6GBP for every kg over that instead of being allowed to pay 15 GBP for 10kg
With flyglobespan I got a meal, now im with zoom I have to pay for one
Flyglobespan I get earphones for the inflight movie, I now have to pay with zoom
I spent about 3 hours trying to get to speak to someone today and at the end the manager even said to me the website only tells you that you are flying with zoom when you hover "not click" over a certain bit on the site when yopu are booking.
I know that the earphones and inflight movie are not big complaints but I dont think its right that they can change whatever they want to without asking or informing me, I asked to buy 2 premium and buisness seats and they have none left, if it was months away I would have canceled and flew with a different airline as flyglobespan and zoom seem to be the same company fleecing customers.
And by the way the only thing that is zoom is the plane all the staff and pilot are from flyglobespan, well so I was told on the phone.
Does anyone know a good place to complain to about these idiots because the e-mail addys they gave me dont work.