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  1. #1
    Big Bad Boss Gazer's Avatar
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    Worried TalkTalk customers await cyber attack damage report

    Millions of people could have had their credit card and bank details stolen after a "significant and sustained cyber attack" on TalkTalk's website.

    Scotland Yard's cyber crime unit is investigating after the telecoms giant said customers' names, dates of birth, addresses and phone numbers may also have been accessed.

    TalkTalk said it was "too early to say" how many of its four million UK customers had been affected by the attack, as the company urged users to change their passwords and check their bank accounts.

    The Metropolitan Police confirmed it was investigating an allegation of data theft but no arrests had been made.

    A TalkTalk spokesman said: "A criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyber attack on our website yesterday (Wednesday).

    "That investigation is ongoing, but unfortunately there is a chance that some of the following data has been compromised: names, addresses, date of birth, phone numbers, email addresses, TalkTalk account information, credit card details and/or bank details.

    "We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed."

    The company's chief executive Dido Harding said the "rapidly evolving threat of cyber crime" was affecting an "increasing number of individuals and organisations".

    She added: " We take any threat to the security of our customers' data extremely seriously and we are taking all the necessary steps to understand what has happened here. As a precaution, we are contacting all our customers straight away with information, support and advice around yesterday's attack."

    A TalkTalk spokeswoman said the company shut down its website after it became aware of the attack on Wednesday morning.

    The latest breach is the third in a spate of cyber attacks affecting TalkTalk customers.

    In August the company revealed its mobile sales site was hit by a "sophisticated and co-ordinated cyber attack" in which personal data was breached by criminals.

    And in February TalkTalk customers were warned about scammers who managed to steal thousands of account numbers and names from the company's computers.

    One security expert said the latest breach c ould have "serious" consequences for TalkTalk's customers and "destroy" trust in phone and broadband provider.

    Jason du Preez, chief executive of data privacy company Privitar, said: "These hacks are not just embarrassing to the organisations involved. They can have really serious financial and personal consequences for your users, destroying consumer trust and loyalty."

    In a letter to customers, TalkTalk managing director Tristia Harrison said the company took "any threat to the security of our customers' data very seriously".

    "Unfortunately cyber criminals are becoming increasingly sophisticated and attacks against companies which do business online are becoming more frequent," she said.

    TalkTalk said it had contacted major banks which will monitor any suspicious activity from customers' accounts and had informed the data protection watchdog, the Information Commissioner's Office. It is also organising free credit monitoring for a year for all of its customers.

    The company said any customers who notice unusual activity on their accounts should contact their bank and Action Fraud, the UK's national fraud and internet crime reporting centre.

    They have also been urged to change their TalkTalk account passwords and any other accounts which use the same passwords.
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  3. #2
    Big Bad Boss Gazer's Avatar
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    Hidden Content Originally Posted by Gazer Hidden Content

    They have also been urged to change their TalkTalk account passwords and any other accounts which use the same passwords.
    This is a joke ......cant get on there now to change mine as they have locked the login page down Hidden Content
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    Forum Supporter DessertDog's Avatar
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    There saying it was a Ddos attack surely a company like that should not be open to these idiots
    PLEASE, support this charity Help for Heroes
    If this post has helped you please hit the thanks button below ty

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  6. #4
    Big Bad Boss Gazer's Avatar
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    Hidden Content Originally Posted by DessertDog Hidden Content
    There saying it was a Ddos attack surely a company like that should not be open to these idiots
    You would of thought so DD

    Anyway I'm looking at moving back to BT in next few weeks.
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  7. #5
    Moderator thelostone's Avatar
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    There's more
    TalkTalk receive ransom demand over hack
    A ransom demand has been received by TalkTalk after a major cyber attack in which hackers may have seen sensitive customer data.

    A TalkTalk spokeswoman said: "We can confirm we were contacted by someone claiming to be responsible and seeking payment," adding: "Everything else is a matter for the police."

    A "significant and sustained" attack on the firm's website earlier this week means credit card and bank account details may have been stolen.

    The company says customer names, dates of birth, addresses and phone numbers may also have been accessed.

    Police are now investigating, while the company's four million customers are being urged to check their accounts for any suspicious activity "over the next few months" and change their passwords.

    TalkTalk boss Dido Harding told Sky News the company was taking the attack "extremely seriously", and stressed it was not certain what information had been stolen.

    She said: "I'm sorry to be so vague, but at this stage we're not certain what information has been stolen.

    "We're taking the precaution of contacting all of our customers because there is the potential that bank details and credit card details have been stolen, but at this stage I can't be certain that's the case."

    Sky's technology correspondent Tom Cheshire said a Distributed Denial of Service attack was probably part of the hack: "(It's) when a network is flooded with requests which it can't respond to in time, so it shuts down.

    "At the same time they've used that as a cover to go in and steal customer details.

    "The credit card numbers were only partially encrypted, which means at least the last four numbers of the credit card were available to attackers."

    Dan Wagner, technology expert and chief executive of Power Technologies said: "It's daily practice to manage DDOS attacks because hackers are always scanning and trying to penetrate retail sites. It's common practice to run professional enterprise-class security systems.

    "Clearly TalkTalk have failed their customers by not using proper systems."

    The breach is the third in a series of cyber attacks that have affected TalkTalk customers.

    In August, the firm revealed its mobile sales site was hit by a "sophisticated and co-ordinated cyber attack" in which personal data was accessed.

    In February, customers were warned about scammers who managed to steal thousands of account numbers and names from TalkTalk's computers.
    Also
    TalkTalk admitted that the stolen customer data may not have been securely encrypted
    Last edited by thelostone; 23-10-2015 at 11:48 PM. Reason: more info

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  9. #6
    Big Bad Boss Gazer's Avatar
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    Well a email as gone out to my father-in-law..... but i'v not had one and I bet a lot of talktalk customers have not got one either Hidden Content

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    We know it’s been a worrying and frustrating time since Wednesday’s cyber attack on our website. We’re doing everything we can to get to the bottom of what happened as soon as possible and to keep you updated. Our investigations are currently showing the following:



    • The number of customers affected and the amount of data potentially stolen is smaller than originally thought. Our website was attacked, but our core systems weren’t and remain secure.



    • On its own, none of the data that may have been accessed could be used to leave you financially worse off.



    • We don’t store unencrypted credit or debit card data on our site, so any card details which may have been accessed have the 6 middle digits blanked out. For example, it would appear as 012345XXXXXX6789. This means it can’t be used for financial transactions.



    • No My Account passwords have been accessed.



    • No banking details were taken that you won’t already be sharing with people when you write a cheque or give to someone so they can pay money into your account.



    We will continue investigating and promise to keep you updated as we know more. In the meantime, we strongly encourage that you:


    • Sign up to your free credit reporting service using this code: TT231. We have partnered with Noddle, one of the leading credit reference agencies, to offer 12 months of credit monitoring alerts for all customers. You can find out more at Hidden Content .

    • Stay vigilant - TalkTalk will NEVER call customers and ask you to provide personal details or passwords. Please take all steps to check the true identity of any organisation that calls requesting personal information. If you have any doubts, please call us on 0800 083 2710 or 0141 230 0707.


    We are sorry for the concern this week’s attack has caused, but want to reassure you that we are doing everything possible to keep your information safe.

    For more information, please visit: Hidden Content .


    Yours sincerely,

    TAHanison

    Tristia Harrison
    Managing Director, Consumer
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