 PC guard problem
Help needed!
when my pc starts my virgin pc guard fails to load an comes up with the message, "the service could not start because it was unable to load a required security component [PKT].
I called virgin media and was on the call about 30mins at 25p per minute for them to eventually tell me that i couldn't install pc guard fully as there was already a conflicting security program on my pc that was stopping that file downloading and i should try uninstalling and reinstalling it.
Tried this but is coming up, "cannot uninstall program as it does not exist". Have checked around for other antivirus software and cannot find any, so i'm stuck with these warnings on my screen.
Virgin media suggested taking it to a computer expert to get it checked for conflicting programs thats stopping pc guard from installing but i thought that the best experts i know about are on this site, lol.
Please help.
Cheers |